Privacy Policy
Last updated: November 3, 2025
This Privacy Policy explains how Engrave Everything on Anything (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://engraveeverythingonanything.com (the “Site”), communicate with us, or use any of our related services (collectively, the “Services”).
By using our Site and Services, you agree to this Privacy Policy. If you do not agree, please stop using our Services immediately.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect business, legal, or operational changes. Any updates will be posted on this page, and the “Last updated” date will be revised accordingly. We encourage you to review this Policy periodically.
2. How We Collect and Use Your Personal Information
We collect personal information to provide you with high-quality engraving and customization services, process orders, and improve your experience with us.
Information You Provide Directly
We may collect the following:
- Contact details: Name, email address, phone number, and delivery address.
- Order information: Product details, engraving instructions, payment confirmation, and order history.
- Design files: Logos, artwork, or images you submit for engraving.
- Communication data: Details from messages, emails, or forms submitted via the Site.
Providing some of this information is optional, but it may be necessary to fulfill your order or respond to your inquiry.
Information We Collect Automatically
When you visit our Site, we may automatically collect (“Usage Data”):
- IP address, browser type, device information, and operating system.
- Pages visited and actions taken on our Site.
- Cookies and similar technologies that help remember your preferences and improve functionality.
Information from Third Parties
We may receive information from trusted third-party partners, such as:
- Payment providers (for secure payment processing).
- Courier and logistics partners (for delivery tracking).
- Analytics and marketing tools (to help us understand and improve user experience).
All data received from third parties is handled according to this Privacy Policy.
3. How We Use Your Personal Information
We use your information to:
• Provide and Manage Orders
- Process and fulfill engraving orders.
- Arrange courier collection or delivery.
- Manage returns, refunds, and customer service.
• Communication and Customer Support
- Respond to messages, inquiries, and quote requests.
- Send order confirmations, updates, or delivery notifications.
• Marketing and Promotions
- Send promotional messages or special offers (only with your consent).
- Provide personalized recommendations based on past orders.
You may unsubscribe from marketing emails at any time.
• Security and Fraud Prevention
- Detect and prevent fraudulent transactions.
- Protect our systems and customer information.
4. Cookies
We use cookies and related technologies to:
- Keep you signed in and remember your preferences.
- Analyze how users interact with our Site.
- Improve site performance and usability.
- Deliver relevant advertisements or offers.
You can manage or disable cookies in your browser settings, though some features may not work correctly if cookies are disabled.
For more details about WordPress-related cookies, visit:
https://developer.wordpress.org/advanced-administration/wordpress/cookies/
5. How We Disclose Personal Information
We do not sell or rent your personal information. We may, however, share data with trusted partners for specific purposes, such as:
| Category | Recipients |
|---|---|
| Identifiers (name, contact info) | Payment processors, couriers, and business partners |
| Order and commercial data | Service providers assisting with fulfillment and accounting |
| Internet or usage data | Analytics and website improvement tools |
We may also share information when required by law, or to protect our rights and those of our users.
6. Third-Party Websites and Links
Our Site may contain links to other websites (e.g., courier tracking, payment gateways, social media pages). We are not responsible for their privacy or security practices. Please review their privacy policies before providing any personal data.
7. Children’s Data
Our Services are not intended for individuals under 16 years of age. We do not knowingly collect data from minors. If you believe a child has submitted personal information, please contact us to request its removal.
8. Security and Data Retention
We take reasonable precautions to safeguard your data using secure systems and encrypted communication.
However, no online system is entirely risk-free, and we cannot guarantee absolute security.
We retain your personal information only as long as necessary to:
- Complete transactions and deliver orders.
- Comply with legal and tax obligations.
- Resolve disputes or enforce agreements.
9. Your Rights
Depending on your location, you may have the right to:
- Access or request a copy of your personal data.
- Request corrections or deletion of inaccurate information.
- Restrict or object to specific data processing activities.
- Withdraw consent to marketing at any time.
- Request data portability (to transfer your data to another provider).
To exercise these rights, please contact us using the details below. We may require proof of identity before fulfilling your request.
10. Complaints
If you believe your personal data has been handled improperly, please contact us first so we can resolve the issue.
If you are not satisfied, you may lodge a complaint with the Information Regulator of South Africa or your local data authority.
11. International Data Transfers
Your information may be stored or processed outside your country of residence, including locations where our hosting providers or payment partners operate.
When this occurs, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your personal data.
12. Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or your data, please contact us:
Engrave Everything on Anything
📧 Email: sales@engraveeverythingonanything.com
🏠 Address: 89 van Riebeeck avenue Edenvale, Johannesburg Phidias Center 1st floor Office 110/109
📱 WhatsApp: +27 66 544 6023
Thank you for trusting Engrave Everything on Anything —
we value your privacy as much as the precision of our craft.