Frequently Asked Questions

We can engrave on almost any surface, including wood, glass, metal, acrylic, leather, and plastic. Whether it’s a gift, corporate item, or personal keepsake, we’ll make sure it’s engraved with precision and care.

Yes, absolutely! You’re welcome to bring in your own item. We’ll assess the material and surface to ensure it’s safe and suitable for engraving before we proceed.

In many cases, yes. Depending on the complexity and quantity of your order, we can often complete engravings on the same day. Larger or detailed projects may require additional time.

You can place an order directly through our website’s Get a Quote form, by emailing us, or by visiting us in person. Once we receive your details, we’ll confirm pricing, design, and turnaround time before starting.

Yes! We can provide a digital proof of your design for approval before engraving begins. This ensures everything looks exactly how you envision it.

We accept most common file formats such as JPG, PNG, PDF, SVG, and AI. For the best engraving results, vector files (SVG or AI) are preferred.

Yes, we specialize in bulk and corporate engraving. Whether you need branded gifts, awards, or promotional items, we can handle large orders with consistent quality and fast turnaround times.

Lead time will vary depending on the order size and design detail. Small, single-item engravings may take a few hours, while larger or more complex projects typically take 1–5 business days.

Yes, we can engrave high-resolution photos and detailed artwork on suitable materials such as wood, metal, and acrylic. The clearer the image, the better the engraving result.

Yes! We offer both local delivery and nationwide shipping. Delivery costs depend on your location and order size, and we always ensure items are securely packaged for safe arrival.

We accept major payment options including cash, EFT (bank transfer), debit/credit cards, and mobile payments. Payment details are confirmed during your order process.

Orders can be changed or cancelled before engraving begins. Once engraving has started, we’re unable to modify or refund the order since it’s a custom service.

If the mistake was on our side, we’ll gladly redo the engraving at no extra cost. If the error resulted from the submitted design or spelling, we’ll work with you to find the best possible solution.

Yes! We value loyal customers and offer discounts for bulk, corporate, or recurring orders. Contact us for a custom quote to see how we can help you save on larger projects.

We love hearing from our customers! You can leave a review directly on our website or via our Google Business page. Your feedback helps us grow and helps others choose our services with confidence.